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Inverstor Relations
Shipping Rates & Policies...
Shipping Rates
Domestic Shipping (UK):
- Standard Shipping: £15.99 (3-5 business days)
Our standard shipping option offers reliable next day delivery. This option is ideal for customers who want a balance between cost and delivery time.
- Express Shipping: £21.99 (Overnight)
For those who need their items faster, our express shipping option ensures delivery overnight. This service is perfect for urgent orders.
- Free Shipping: Orders over £150.00
We offer free standard shipping on all orders over £150.00. This option provides great value for customers looking to save on shipping costs.
International Shipping:
We ship to many countries worldwide. International shipping rates vary based on the destination and the weight of the package. During checkout, you will be provided with a selection of shipping options, including estimated delivery times and costs. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply in their country.
- Standard International Shipping: $40.10 (7-14 business days)
- Express International Shipping: $70.50 (3-5 business days)
Delivery Times
Processing Time:
Once your order is placed, it typically takes 24 hours to process and prepare for shipment for international delivery. During peak seasons or sales events, processing times may be slightly longer.
Estimated Delivery Times:
Delivery times are calculated from the date your order is shipped, not the date of purchase. While we strive to meet the estimated delivery times, please note that unforeseen delays may occur due to factors beyond our control, such as carrier delays or customs processing for international orders.
Order Tracking
After your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number provided to monitor the status of your shipment directly through the carrier’s website. Please allow up to 24 hours for the tracking information to be updated after receiving your shipment confirmation.
Shipping Restrictions
P.O. Boxes:
At this time, we are unable to ship to P.O. Boxes or military APO/FPO addresses. Please provide a physical street address when placing your order.
International Restrictions:
Some items may be restricted from international shipping due to customs regulations, hazardous materials, or size and weight limitations. If your order is affected, we will notify you and offer alternative solutions.
Lost or Damaged Shipments
Lost Shipments:
If your order does not arrive within the estimated delivery time, please contact our customer service team. We will work with the carrier to locate your package or offer a replacement if it is deemed lost.
Damaged Shipments:
If your order arrives damaged, please contact us within 7 days of receiving your package. We may request photos of the damage to assist with our claim to the carrier. Depending on the situation, we will either arrange for a replacement or issue a refund.
Customs, Duties, and Taxes
For international orders, the recipient is responsible for paying any customs duties, taxes, or fees that may be levied by the destination country. These charges are not included in our shipping rates and must be paid by the recipient upon delivery. We recommend contacting your local customs office for more information on potential charges before placing your order.
Returns Due to Incorrect Address
Please ensure that your shipping address is accurate and complete when placing your order. If a package is returned to us due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping charges may apply.
Special Handling
Certain items may require special handling due to their size, weight, or fragility. These items will be noted on the product page, and any additional shipping fees or special instructions will be provided at checkout.
How to Contact Us
If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team at shipping@hudsontradinglimited.com. We are here to help you with any shipping-related inquiries and to ensure your order is delivered smoothly and efficiently.
