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Returns and replacemenrts
Returns & Replacements...
At Hudson Trading Limited, we take pride in offering products of the highest quality, and we are committed to ensuring that you are completely satisfied with your purchase. We understand that sometimes things don’t go as planned, so we have established a comprehensive Returns & Replacements policy to address any issues you may encounter.
Return Policy
Eligibility:
You have up to 30 days from the date of receipt to return any item that you are not satisfied with. To be eligible for a return, the item must be in its original condition—unused, unwashed, and with all original packaging and tags intact. Items that are damaged, soiled, or altered may not qualify for a refund or exchange.
How to Initiate a Return:
To start the return process, please contact our customer service team at support@hudsontradinglimited.com with your order number and a brief explanation of the reason for the return. We will provide you with a Return Authorization Number (RAN) and instructions on how to send the item back to us.
Return Shipping:
For returns due to change of mind or incorrect orders, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Replacements Policy
Defective or Damaged Items:
If you receive an item that is defective, damaged, or not as described, we offer a hassle-free replacement service. Please notify us within 14 days of receiving the item by contacting our customer service team with your order details and a description of the issue, along with any relevant photos.
Replacement Process:
Once your claim is verified, we will arrange for a replacement to be sent to you at no additional cost. Depending on availability, we may offer a similar product if the original item is out of stock. In some cases, we may request that you return the defective item before we process the replacement.
Exchanges for Size, Color, or Model:
If you wish to exchange an item for a different size, color, or model, please follow our standard return process. Once the original item is returned, you can place a new order for the desired product. Please note that the customer is responsible for the return shipping costs unless the exchange is due to a mistake on our part.
Refund Processing:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days. Please note that the original shipping costs are non-refundable.
Non-Returnable Items
Certain items are not eligible for return or replacement, including:
- Customized Products: Items that have been personalized or made to order.
- Perishable Goods: Products with a short shelf life or that require refrigeration.
- Final Sale Items: Products marked as “final sale” are not eligible for return.
Warranty Claims
If your product is covered by a manufacturer’s warranty, please refer to the warranty terms and conditions provided with the product. Warranty claims may be handled directly through the manufacturer or through Hudson Trading Limited, depending on the specific warranty.
How to Contact Us
If you have any questions or need assistance with your return or replacement, please do not hesitate to contact our customer service team at support@hudsontradinglimited.com. We are here to ensure that your experience with Hudson Trading Limited is nothing short of excellent.
Additional Information
Processing Times:
Please allow 5 business days for us to process your return or replacement. We appreciate your patience as we work to resolve your issue promptly.
Tracking Your Return:
Once your return is received, we will send you a confirmation email. If your refund is approved, you will receive a notification with details of the refund process. For replacements, you will receive tracking information for the new shipment.
Customer Satisfaction:
Your satisfaction is our top priority. If you have any concerns about our products or services, please reach out to us directly. We are committed to addressing any issues promptly and effectively to ensure your complete satisfaction.
